Daniel T. Holt Summer E. Bartczak Steven W. Clark Martin R. Trent The Development of an Instrument to Measure Readiness for Knowledge Management. 2004 HICSS http://doi.ieeecomputersociety.org/10.1109/HICSS.2004.1265575 db/conf/hicss/hicss2004-8.html#HoltBCT04