Mariëlle den Hengst Douglas R. Vogel Gert-Jan de Vreede Alexander Verbraeck Minitrack Introduction. 6 2002 HICSS http://csdl.computer.org/comp/proceedings/hicss/2002/1435/01/14350006.pdf db/conf/hicss/hicss2002-1.html#HengstVVV02