FjermestadR03'

BibTeX

@inproceedings{DBLP:conf/hicss/FjermestadR03,
  author    = {Jerry Fjermestad and
               Nicholas C. Romano Jr.},
  title     = {An Integrative Implementation Framework for Electronic Customer
               Relationship Management: Revisiting the General Principles
               of Usability and Resistance},
  booktitle = {HICSS},
  year      = {2003},
  pages     = {183},
  ee        = {http://computer.org/proceedings/hicss/1874/track7/187470183aabs.htm},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}