DBLP Record 'conf/hicss/ChoIHF02'

BibTeX

@inproceedings{DBLP:conf/hicss/ChoIHF02,
  author    = {Yooncheong Cho and
               Il Im and
               Starr Roxanne Hiltz and
               Jerry Fjermestad},
  title     = {An Analysis of Online Customer Complaints: Implications
               for Web Complaint Management},
  booktitle = {HICSS},
  year      = {2002},
  pages     = {176},
  ee        = {http://csdl.computer.org/comp/proceedings/hicss/2002/1435/07/14350176babs.htm},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}