@inproceedings{DBLP:conf/hicss/ChiuCLCL03,
author = {Dickson K. W. Chiu and
Wesley C. W. Chan and
Gary K. W. Lam and
Shing-Chi Cheung and
Franklin T. Luk},
title = {An Event Driven Approach to Customer Relationship Management
in e-Brokerage Industry},
booktitle = {HICSS},
year = {2003},
pages = {182},
ee = {http://computer.org/proceedings/hicss/1874/track7/187470182aabs.htm},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
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