<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/hicss/BuerenSKB04" mdate="2011-10-26">
<author>Adrian B&#252;ren</author>
<author>Ragnar Schierholz</author>
<author>Lutz Kolbe</author>
<author>Walter Brenner</author>
<title>Customer Knowledge Management - Improving Performance of Customer Relationship Management with Knowledge Management.</title>
<year>2004</year>
<booktitle>HICSS</booktitle>
<ee>http://doi.ieeecomputersociety.org/10.1109/HICSS.2004.1265416</ee>
<url>db/conf/hicss/hicss2004-7.html#BuerenSKB04</url>
</inproceedings>
</dblp>
