<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/hci/RistimakiLH99" mdate="2002-05-29">
<author>T. Ristim&#228;ki</author>
<author>T. Leino</author>
<author>P. Huuhtanen</author>
<title>Implementation of Information Technology in Call Centers.</title>
<pages>6-10</pages>
<year>1999</year>
<crossref>conf/hci/1999-1</crossref>
<booktitle>HCI (1)</booktitle>
<url>db/conf/hci/hci1999-1.html#RistimakiLH99</url>
</inproceedings>
</dblp>
