<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/hci/MartiRBLT97" mdate="2010-05-12">
<author>Patrizia Marti</author>
<author>Antonio Rizzo</author>
<author>Sebastiano Bagnara</author>
<author>P. Lomagistro</author>
<author>L. Tanzini</author>
<title>From System Evaluation to Service Redesign: A Case Study.</title>
<pages>779-782</pages>
<year>1997</year>
<crossref>conf/hci/1997-2</crossref>
<booktitle>HCI (2)</booktitle>
<url>db/conf/hci/hci1997-2.html#MartiRBLT97</url>
</inproceedings>
</dblp>
