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BibTeX record conf/hci/MakanawalaGGL13
@inproceedings{DBLP:conf/hci/MakanawalaGGL13, author = {Prerna Makanawala and Jaideep Godara and Eliad Goldwasser and Hang Le}, editor = {Aaron Marcus}, title = {Applying Gamification in Customer Service Application to Improve Agents' Efficiency and Satisfaction}, booktitle = {Design, User Experience, and Usability. Health, Learning, Playing, Cultural, and Cross-Cultural User Experience - Second International Conference, {DUXU} 2013, Held as Part of {HCI} International 2013, Las Vegas, NV, USA, July 21-26, 2013, Proceedings, Part {II}}, series = {Lecture Notes in Computer Science}, volume = {8013}, pages = {548--557}, publisher = {Springer}, year = {2013}, url = {https://doi.org/10.1007/978-3-642-39241-2\_60}, doi = {10.1007/978-3-642-39241-2\_60}, timestamp = {Mon, 04 Sep 2023 08:51:04 +0200}, biburl = {https://dblp.org/rec/conf/hci/MakanawalaGGL13.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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