Luke Kowalski Kristyn Greenwood 10 Heuristics for Designing Administrative User Interfaces - A Collaboration Between Ethnography, Design, and Engineering. 133-139 2007 conf/hci/2007-1 HCI (1) http://dx.doi.org/10.1007/978-3-540-73105-4_15 db/conf/hci/hci2007-1.html#KowalskiG07