<?xml version="1.0"?>
<dblp>
<inproceedings key="conf/hais/KlawonnNT09" mdate="2009-06-24">
<author>Frank Klawonn</author>
<author>Detlef D. Nauck</author>
<author>Katharina Tschumitschew</author>
<title>Measuring and Visualising Similarity of Customer Satisfaction Profiles for Different Customer Segments.</title>
<pages>60-67</pages>
<year>2009</year>
<booktitle>HAIS</booktitle>
<ee>http://dx.doi.org/10.1007/978-3-642-02319-4_8</ee>
<crossref>conf/hais/2009</crossref>
<url>db/conf/hais/hais2009.html#KlawonnNT09</url>
</inproceedings>
</dblp>
