Business process oriented information management: conceptual models at work.

Peter Peters Peter Szczurko Matthias Jarke Manfred A. Jeusfeld Business process oriented information management: conceptual models at work. 216-225 1995 conf/group/1995 COOCS http://doi.acm.org/10.1145/224019.224041 db/conf/group/coocs1995.html#PetersSJJ95