Introducing chat into business organizations: toward an instant messaging maturity model.

Michael J. Muller Mary Elizabeth Raven Sandra L. Kogan David R. Millen Kenneth Carey Introducing chat into business organizations: toward an instant messaging maturity model. 50-57 2003 conf/group/2003 GROUP http://doi.acm.org/10.1145/958160.958168 db/conf/group/group2003.html#MullerRKMC03