Modeling the Nonlinear Relationship Between Satisfaction and Loyalty with Structural Equation Models.

Marcel Paulssen Angela Sommerfeld Modeling the Nonlinear Relationship Between Satisfaction and Loyalty with Structural Equation Models. 574-581 2005 GfKl http://dx.doi.org/10.1007/3-540-31314-1_70 conf/gfkl/2005 db/conf/gfkl/gfkl2005.html#PaulssenS05