Yanlong Zhang Hong Zhu Sue Greenwood Qingning Huo Quality Modelling for Web-Based Information Systems. 41-47 2001 conf/ftdcs/2001 FTDCS http://csdl.computer.org/comp/proceedings/ftdcs/2001/1384/00/13840041abs.htm db/conf/ftdcs/ftdcs2001.html#ZhangZGH01