BibTeX record conf/financecom/HeinhuisV08

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@inproceedings{DBLP:conf/financecom/HeinhuisV08,
  author       = {Dick Heinhuis and
                  Erik J. De Vries},
  editor       = {Dennis Kundisch and
                  Daniel Veit and
                  Tim Weitzel and
                  Christof Weinhardt},
  title        = {Modelling Customer Behaviour in Multi-channel Service Distribution},
  booktitle    = {Enterprise Applications and Services in the Finance Industry - 4th
                  International Workshop, FinanceCom 2008, Paris, France, December 13,
                  2008. Revised Papers},
  series       = {Lecture Notes in Business Information Processing},
  volume       = {23},
  pages        = {47--63},
  publisher    = {Springer},
  year         = {2008},
  url          = {https://doi.org/10.1007/978-3-642-01197-9\_4},
  doi          = {10.1007/978-3-642-01197-9\_4},
  timestamp    = {Tue, 22 Jan 2019 08:51:04 +0100},
  biburl       = {https://dblp.org/rec/conf/financecom/HeinhuisV08.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}