David Graham Wastell Selma Arbaoui Jacques Lonchamp Carlo Montangero The Human Dimension of the Software Process. 165-200 1999 conf/ewspt/1999 Software Process: Principles, Methodology, Technology http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=1500&spage=0165 db/conf/ewspt/sp1999.html#WastellALM99