David McSherry Sa'adah Hassan David W. Bustard Conversational Case-Based Reasoning in Self-healing and Recovery. 340-354 2008 ECCBR http://dx.doi.org/10.1007/978-3-540-85502-6_23 conf/ewcbr/2008 db/conf/ewcbr/eccbr2008.html#McSherryHB08