Mehmet H. Göker Thomas Roth-Berghofer Ralph Bergmann Thomas Pantleon Ralph Traphöner Stefan Wess Wolfgang Wilke The Development of HOMER: A Case-Based CAD/CAM Help-Desk Support Tool. 346-357 1998 conf/ewcbr/1998 EWCBR http://link.springer.de/link/service/series/0558/bibs/1488/14880346.htm db/conf/ewcbr/ewcbr1998.html#GokerRBPTWW98