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BibTeX record conf/eurospi/MesquidaP11
@inproceedings{DBLP:conf/eurospi/MesquidaP11, author = {Antoni Llu{\'{\i}}s Mesquida and Ant{\`{o}}nia Mas Picahaco}, editor = {Rory O'Connor and Jan Pries{-}Heje and Richard Messnarz}, title = {{ISO/IEC} 15504-5 Best Practices for {IT} Service Management}, booktitle = {Systems, Software and Service Process Improvement - 18th European Conference, EuroSPI 2011, Roskilde, Denmark, June 27-29, 2011. Proceedings}, series = {Communications in Computer and Information Science}, volume = {172}, pages = {14--24}, publisher = {Springer}, year = {2011}, url = {https://doi.org/10.1007/978-3-642-22206-1\_2}, doi = {10.1007/978-3-642-22206-1\_2}, timestamp = {Wed, 14 Nov 2018 10:55:24 +0100}, biburl = {https://dblp.org/rec/conf/eurospi/MesquidaP11.bib}, bibsource = {dblp computer science bibliography, https://dblp.org} }
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