BibTeX record conf/eurospi/MachadoRM12

• > Home > conf/eurospi/MachadoRM12

@inproceedings{DBLP:conf/eurospi/MachadoRM12,
  author       = {Renato Ferraz Machado and
                  Sheila S. Reinehr and
                  Andreia Malucelli},
  editor       = {Dietmar Winkler and
                  Rory V. O'Connor and
                  Richard Messnarz},
  title        = {Towards a Maturity Model for {IT} Service Management Applied to Small
                  and Medium Enterprises},
  booktitle    = {Systems, Software and Services Process Improvement - 19th European
                  Conference, EuroSPI 2012, Vienna, Austria, June 25-27, 2012. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {301},
  pages        = {157--168},
  publisher    = {Springer},
  year         = {2012},
  url          = {https://doi.org/10.1007/978-3-642-31199-4\_14},
  doi          = {10.1007/978-3-642-31199-4\_14},
  timestamp    = {Wed, 25 Sep 2019 18:07:40 +0200},
  biburl       = {https://dblp.org/rec/conf/eurospi/MachadoRM12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}