BibTeX record conf/eurospi/HeikkinenJ12

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@inproceedings{DBLP:conf/eurospi/HeikkinenJ12,
  author       = {Sanna Heikkinen and
                  Marko J{\"{a}}ntti},
  editor       = {Dietmar Winkler and
                  Rory V. O'Connor and
                  Richard Messnarz},
  title        = {Establishing a Continual Service Improvement Model: {A} Case Study},
  booktitle    = {Systems, Software and Services Process Improvement - 19th European
                  Conference, EuroSPI 2012, Vienna, Austria, June 25-27, 2012. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {301},
  pages        = {61--72},
  publisher    = {Springer},
  year         = {2012},
  url          = {https://doi.org/10.1007/978-3-642-31199-4\_6},
  doi          = {10.1007/978-3-642-31199-4\_6},
  timestamp    = {Sun, 02 Oct 2022 16:01:00 +0200},
  biburl       = {https://dblp.org/rec/conf/eurospi/HeikkinenJ12.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}