BibTeX record conf/eurospi/BarafortR09

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@inproceedings{DBLP:conf/eurospi/BarafortR09,
  author       = {B{\'{e}}atrix Barafort and
                  Anne Rousseau},
  editor       = {Rory V. O'Connor and
                  Nathan Baddoo and
                  Juan Cuadrago Gallego and
                  Ricardo J. Rejas{-}Muslera and
                  Kari Smolander and
                  Richard Messnarz},
  title        = {Sustainable Service Innovation Model: {A} Standardized {IT} Service
                  Management Process Assessment Framework},
  booktitle    = {Software Process Improvement - 16th European Conference, EuroSPI 2009,
                  Alcala (Madrid), Spain, September 2-4, 2009. Proceedings},
  series       = {Communications in Computer and Information Science},
  volume       = {42},
  pages        = {69--80},
  publisher    = {Springer},
  year         = {2009},
  url          = {https://doi.org/10.1007/978-3-642-04133-4\_6},
  doi          = {10.1007/978-3-642-04133-4\_6},
  timestamp    = {Fri, 02 Nov 2018 09:38:27 +0100},
  biburl       = {https://dblp.org/rec/conf/eurospi/BarafortR09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}