BibTeX record conf/esem/TrinkenreichCBS18

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@inproceedings{DBLP:conf/esem/TrinkenreichCBS18,
  author       = {Bianca Trinkenreich and
                  Tayana Conte and
                  Monalessa Perini Barcellos and
                  Gleison Santos},
  editor       = {Markku Oivo and
                  Daniel M{\'{e}}ndez Fern{\'{a}}ndez and
                  Audris Mockus},
  title        = {Defining, measuring and monitoring {IT} service goals and strategies:
                  preliminary results and pitfalls from a qualitative study with {IT}
                  service managers},
  booktitle    = {Proceedings of the 12th {ACM/IEEE} International Symposium on Empirical
                  Software Engineering and Measurement, {ESEM} 2018, Oulu, Finland,
                  October 11-12, 2018},
  pages        = {35:1--35:10},
  publisher    = {{ACM}},
  year         = {2018},
  url          = {https://doi.org/10.1145/3239235.3268919},
  doi          = {10.1145/3239235.3268919},
  timestamp    = {Thu, 14 Oct 2021 10:46:14 +0200},
  biburl       = {https://dblp.org/rec/conf/esem/TrinkenreichCBS18.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}