Klaus-Dieter Schewe Roland Kaschek Claire Matthews Catherine Wallace Modelling Web-Based Banking Systems: Story Boarding and User Profiling. 427-439 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2784&spage=427 2002 conf/er/2002 ER (Workshops) db/conf/er/erw2002.html#ScheweKMW02