Gaetano Santucci Edward Beslmuller Philippe Dumas Paolo Ercoli Nic Hopkins Barbara Klain Jerry Winkler Design Methodologies and Standards in Governamental Organizations - Panel. 57-70 er88/ER88-P057.pdf 1988 ER db/conf/er/er88.html#SantucciBDEHKW88 conf/er/88 db/conf/er/SantucciBDEHKW88.html