Franca Garzotto Vito Perrone On the Acceptability of Conceptual Design Models for Web Applications. 92-104 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2814&spage=92 2003 conf/er/2003w ER (Workshops) db/conf/er/erw2003.html#GarzottoP03