Yu Bo Yunhai Tong Hongding Wang Peng Zhang Shiwei Tang Dongqing Yang IECS: An Integrated E-Community System for Management, Decision and Service. 542-552 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3289&spage=542 2004 conf/er/2004w ER (Workshops) db/conf/er/erw2004.html#BoTWPTY04