BibTeX record conf/epia/NetoJPCJPJMBA19

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@inproceedings{DBLP:conf/epia/NetoJPCJPJMBA19,
  author       = {Henrique de Castro Neto and
                  Rita Maria da Silva Julia and
                  Elaine Ribeiro de Faria Paiva and
                  Andr{\'{e}} Carlos Ponce de Leon Ferreira de Carvalho and
                  Anisio Pereira Santos Junior and
                  Diansley Raphael Santos Peres and
                  Etienne Silva Julia and
                  Jony Teixeira de Melo and
                  Umberto Maia Barcelos and
                  Josiane Esteves de Assis},
  editor       = {Paulo Moura Oliveira and
                  Paulo Novais and
                  Lu{\'{\i}}s Paulo Reis},
  title        = {Improving the {AHT} in Telecommunication Companies by Automatic Modeling
                  of Call Center Service},
  booktitle    = {Progress in Artificial Intelligence, 19th {EPIA} Conference on Artificial
                  Intelligence, {EPIA} 2019, Vila Real, Portugal, September 3-6, 2019,
                  Proceedings, Part {II}},
  series       = {Lecture Notes in Computer Science},
  volume       = {11805},
  pages        = {96--107},
  publisher    = {Springer},
  year         = {2019},
  url          = {https://doi.org/10.1007/978-3-030-30244-3\_9},
  doi          = {10.1007/978-3-030-30244-3\_9},
  timestamp    = {Sat, 09 Apr 2022 12:47:00 +0200},
  biburl       = {https://dblp.org/rec/conf/epia/NetoJPCJPJMBA19.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}