BibTeX record conf/enter/PijlHSS96

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@inproceedings{DBLP:conf/enter/PijlHSS96,
  author       = {G. John van der Pijl and
                  F. van Haperen and
                  R. Slikker and
                  Martin T. Smits},
  editor       = {Stefan Klein and
                  Beat Schmid and
                  A Min Tjoa and
                  Hannes Werthner},
  title        = {Client satisfaction measurement in outsourcing situations},
  booktitle    = {Proceedings of the International Conference on Information and Communication
                  Technologies in Tourism, {ENTER} 1996, Innsbruck, Austria, 1996},
  pages        = {86--95},
  publisher    = {Springer},
  year         = {1996},
  url          = {https://doi.org/10.1007/978-3-7091-7598-9\_11},
  doi          = {10.1007/978-3-7091-7598-9\_11},
  timestamp    = {Tue, 29 Dec 2020 18:40:12 +0100},
  biburl       = {https://dblp.org/rec/conf/enter/PijlHSS96.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}