BibTeX record conf/eknow/JanttiTK09

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@inproceedings{DBLP:conf/eknow/JanttiTK09,
  author       = {Marko J{\"{a}}ntti and
                  Kirsi Tanskanen and
                  Jukka Kaukola},
  editor       = {Andrew Kusiak and
                  Sang{-}goo Lee},
  title        = {Knowledge Management Challenges in Customer Support: {A} Case Study},
  booktitle    = {International Conference on Information, Process, and Knowledge Management,
                  eKNOW 2009, Cancun, Mexico, February 1-7, 2009},
  pages        = {78--83},
  publisher    = {{IEEE} Computer Society},
  year         = {2009},
  url          = {https://doi.org/10.1109/eKNOW.2009.7},
  doi          = {10.1109/EKNOW.2009.7},
  timestamp    = {Fri, 24 Mar 2023 00:02:29 +0100},
  biburl       = {https://dblp.org/rec/conf/eknow/JanttiTK09.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}