BibTeX record conf/eknow/BartschMO10

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@inproceedings{DBLP:conf/eknow/BartschMO10,
  author       = {Christian Bartsch and
                  Marco von Mevius and
                  Andreas Oberweis},
  editor       = {Claus Atzenbeck and
                  Oana Dini and
                  Michael Hitson and
                  Borka Jerman{-}Blazic},
  title        = {Simulation Environment for {IT} Service Support Processes: Supporting
                  Service Providers in Estimating Service Levels for Incident Management},
  booktitle    = {Second International Conference on Information, Process, and Knowledge
                  Management, eKNOW 2010, Saint Maarten, Netherlands, Antilles, February
                  10-15, 2010},
  pages        = {23--31},
  publisher    = {{IEEE} Computer Society},
  year         = {2010},
  url          = {https://doi.org/10.1109/eKNOW.2010.10},
  doi          = {10.1109/EKNOW.2010.10},
  timestamp    = {Wed, 31 Jan 2024 20:36:05 +0100},
  biburl       = {https://dblp.org/rec/conf/eknow/BartschMO10.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}