BibTeX record conf/egov/PietersonW20

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@inproceedings{DBLP:conf/egov/PietersonW20,
  author       = {Willem Pieterson and
                  Cindy Weng},
  editor       = {Gabriela Viale Pereira and
                  Marijn Janssen and
                  Habin Lee and
                  Ida Lindgren and
                  Manuel Pedro Rodr{\'{\i}}guez Bol{\'{\i}}var and
                  Hans Jochen Scholl and
                  Anneke Zuiderwijk},
  title        = {Measure What Matters: {A} Dual Outcome Service Quality Model for Government
                  Service Delivery},
  booktitle    = {Electronic Government - 19th {IFIP} {WG} 8.5 International Conference,
                  {EGOV} 2020, Link{\"{o}}ping, Sweden, August 31 - September 2,
                  2020, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {12219},
  pages        = {138--150},
  publisher    = {Springer},
  year         = {2020},
  url          = {https://doi.org/10.1007/978-3-030-57599-1\_11},
  doi          = {10.1007/978-3-030-57599-1\_11},
  timestamp    = {Sat, 30 Sep 2023 09:39:44 +0200},
  biburl       = {https://dblp.org/rec/conf/egov/PietersonW20.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}