@inproceedings{DBLP:conf/egov/MagoutasM09,
author = {Babis Magoutas and
Gregoris Mentzas},
title = {Refinement, Validation and Benchmarking of a Model for E-Government
Service Quality},
booktitle = {EGOV},
year = {2009},
pages = {139-150},
ee = {http://dx.doi.org/10.1007/978-3-642-03516-6_12},
crossref = {DBLP:conf/egov/2009},
bibsource = {DBLP, http://dblp.uni-trier.de}
}
@proceedings{DBLP:conf/egov/2009,
editor = {Maria Wimmer and
Hans Jochen Scholl and
Marijn Janssen and
Roland Traunm{\"u}ller},
title = {Electronic Government, 8th International Conference, EGOV
2009, Linz, Austria, August 31 - September 3, 2009. Proceedings},
booktitle = {EGOV},
publisher = {Springer},
series = {Lecture Notes in Computer Science},
volume = {5693},
year = {2009},
isbn = {978-3-642-03515-9},
ee = {http://dx.doi.org/10.1007/978-3-642-03516-6},
bibsource = {DBLP, http://dblp.uni-trier.de}
}