Markus Lassnig Mark Markus Usage of e-Government Services in European Regions. 143-148 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2739&spage=143 2003 conf/egov/2003 EGOV db/conf/egov/egov2003.html#LassnigM03