Methodology for Analysing the Relationship between the Reorganisation of the Back Office and Better Electronic Public Services.

Herbert Kubicek Jeremy Millard Hilmar Westholm Methodology for Analysing the Relationship between the Reorganisation of the Back Office and Better Electronic Public Services. 199-206 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2739&spage=199 2003 conf/egov/2003 EGOV db/conf/egov/egov2003.html#KubicekMW03