Jarmo Korhonen Lasse Pajunen Juha Puustjärvi Requirements for Using Agent-Based Automation in Distributed e-Government Applications. 157-160 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2739&spage=157 2003 conf/egov/2003 EGOV db/conf/egov/egov2003.html#KorhonenPP03