Jurjen Jansen Sjoerd de Vries Thea van der Geest Rex Arendsen Jan van Dijk The State of Client-Centered Public Service Delivery in the Netherlands. 293-304 2009 EGOV http://dx.doi.org/10.1007/978-3-642-03516-6_25 conf/egov/2009 db/conf/egov/egov2009.html#JansenVGAD09