Helle Zinner Henriksen The Diffusion of e-Services in Danish Municipalities. 164-171 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3183&spage=164 2004 conf/egov/2004 EGOV db/conf/egov/egov2004.html#Henriksen04