Katie Greenwood Trevor J. M. Bench-Capon Peter McBurney Structuring Dialogue between the People and Their Representatives. 55-62 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2739&spage=55 2003 conf/egov/2003 EGOV db/conf/egov/egov2003.html#GreenwoodBM03