Panagiotis Georgiadis Giorgos Lepouras Costas Vassilakis G. Boukis Efthimios Tambouris Stelios Gorilas Elisabeth Davenport Ann Macintosh John Fraser Dave Lochhead SmartGov: A Knowledge-Based Platform for Transactional Electronic Services. 362-369 2002 conf/egov/2002 EGOV http://link.springer.de/link/service/series/0558/bibs/2456/24560362.htm db/conf/egov/egov2002.html#GeorgiadisLVBTGDMFL02