Thais Helena Bigliazzi Garcia Irineu Theiss Patrícia Bonina Zimath Hugo Cesar Hoeschl Fabrício Tadeu Donatti Gean Marques Loureiro Tânia C. D'Agostini Bueno Consumer-SC: An e-Gov Portal for Consumers Rights Protection in Brazil. 151-156 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2739&spage=151 2003 conf/egov/2003 EGOV db/conf/egov/egov2003.html#GarciaTZHDLB03