Lara Gadda Alberto Savoldelli The Local e-Government Best Practice in Italian Country: The Case of the Centralised Desk of "Area Berica". 179-186 2002 conf/egov/2002 EGOV http://link.springer.de/link/service/series/0558/bibs/2456/24560179.htm db/conf/egov/egov2002.html#GaddaS02