Lara Gadda Emilio Bugli Innocenti Alberto Savoldelli KIWI: Building Innovative Knowledge Management Infrastructure within European Public Administration. 223-229 2002 conf/egov/2002 EGOV http://link.springer.de/link/service/series/0558/bibs/2456/24560223.htm db/conf/egov/egov2002.html#GaddaIS02