Jörg Becker Björn Niehaves Lars Algermissen Patrick Delfmann Thorsten Falk e-Government Success Factors. 503-506 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=3183&spage=503 2004 conf/egov/2004 EGOV db/conf/egov/egov2004.html#BeckerNADF04