BibTeX record conf/egov/BatistaK04

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@inproceedings{DBLP:conf/egov/BatistaK04,
  author       = {Luciano Batista and
                  Peter Kawalek},
  editor       = {Roland Traunm{\"{u}}ller},
  title        = {Translating Customer-Focused Strategic Issues into Operational Processes
                  Through {CRM} - {A} Public Sector Approach},
  booktitle    = {Electronic Government: Third International Conference, {EGOV} 2004,
                  Zaragoza, Spain, August 30 - September 3, 2004, Proceedings},
  series       = {Lecture Notes in Computer Science},
  volume       = {3183},
  pages        = {128--133},
  publisher    = {Springer},
  year         = {2004},
  url          = {https://doi.org/10.1007/978-3-540-30078-6\_22},
  doi          = {10.1007/978-3-540-30078-6\_22},
  timestamp    = {Sun, 25 Oct 2020 22:59:46 +0100},
  biburl       = {https://dblp.org/rec/conf/egov/BatistaK04.bib},
  bibsource    = {dblp computer science bibliography, https://dblp.org}
}
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