BarnardCP03'

@inproceedings{DBLP:conf/egov/BarnardCP03,
  author    = {Etienne Barnard and
               Laurens Cloete and
               Hina Patel},
  title     = {Language and Technology Literacy Barriers to Accessing Government
               Services},
  booktitle = {EGOV},
  year      = {2003},
  pages     = {37-42},
  ee        = {http://dx.doi.org/10.1007/10929179_6},
  crossref  = {DBLP:conf/egov/2003},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}

@proceedings{DBLP:conf/egov/2003,
  editor    = {Roland Traunm{\"u}ller},
  title     = {Electronic Government, Second International Conference,
               EGOV 2003, Prague, Czech Republic, September 1-5, 2003,
               Proceedings},
  booktitle = {EGOV},
  publisher = {Springer},
  series    = {Lecture Notes in Computer Science},
  volume    = {2739},
  year      = {2003},
  isbn      = {3-540-40845-2},
  bibsource = {DBLP, http://dblp.uni-trier.de}
}