Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector.

Nicholas J. Adams Simon Haston Nat Gillespie Ann Macintosh Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector. 129-134 http://springerlink.metapress.com/openurl.asp?genre=article&issn=0302-9743&volume=2739&spage=129 2003 conf/egov/2003 EGOV db/conf/egov/egov2003.html#AdamsHGM03