Guijun Wang Changzhou Wang Alice Chen Haiqin Wang Casey K. Fung Stephen A. Uczekaj Yi-Liang Chen Wayne Guthmiller Joseph Lee Service Level Management using QoS Monitoring, Diagnostics, and Adaptation for Networked Enterprise Systems. 239-250 2005 conf/edoc/2005 EDOC http://doi.ieeecomputersociety.org/10.1109/EDOC.2005.30 db/conf/edoc/edoc2005.html#WangWCWFUCGL05