The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry.

Chong Un Pyon Sung Min Bae Ji Young Woo Sang-Chan Park The Framework of Web-Based Voice of the Customers Management for Business Process Management in Service Industry. 168-177 2005 conf/ecweb/2005 EC-Web http://dx.doi.org/10.1007/11545163_17 db/conf/ecweb/ecweb2005.html#PyonBWP05